Air traffic has been increasing massively in the last few years. People have been traveling frequently for all kinds of reasons; business, family reunions or tourism and leisure. The internet has helped many travelers easily and efficiently plan their trips, accommodations, and parking. The internet revolution was the first step in travel innovation, followed by many others.
Read along to learn more about the cutting-edge technology seen at airports today, and what services it can assist in.
1. Parking Innovation
Big airports, such as Seattle Tacoma International Airport (SeaTac),and one of the tech-friendliest airports globally, have been working on innovating their services technologically. Starting way before their entry to the airport, there are many huge airport parking lots for short and long stays; Parkos is often used by many travelers for online services such as reserving their spot. Once there, the implementation of automated parking guidance system (APGS) which provides real-time information from online parking services, can determine space availability and locations, making parking easy at every stage. These innovations include the use of magnetic loops, license plate recognition cameras (LPR), digital imaging technologies that display that information and send it to electronic signs, websites, and mobile appsPredictive Software
2. Predictive Software
Artificial Intelligence is among the growing innovations in airports, seen in use with predictive software. Chatbots and virtual assistants are examples of predictive software. Chatbots are predictive programs that respond based on uploaded scripts that can guess what the customer may be looking for. The user experience team design software algorithms, with many scenarios to be able to predict human requests and requirements.
This technology has also been used to anticipate air traffic movements and improve cargo freight management by predicting high buying seasons and notifying companies to allocate more cargo warehouse space.
Airports are still experimenting with the predictive systems technology to find out if it can help with customer service; it is expected to evolve into something more efficient and received favorably by travelers.
Biometric technology refers to the identification of a person through face recognition, eye detection, and/or fingerprints. In several airports in Changi, Hong Kong and the United States this has already been integrated in their airports. Passengers are able to use facial recognition at check-in, bag drop and security checkpoints. The use of Facial recognition technology has been proven to save at least 2 seconds for each customer at check-in and a total of 9 minutes upon boarding the aircraft. Not only do biometrics save time but also keeps airports safe.
4. Blockchain Technology
Blockchain technology has attracted many technological research this year. It can create connected software that provides opportunities to all stakeholders at the airport from airlines companies, control authorities, and ground handlers and allow them to collaborate together with the information provided at each touchpoint. This will result in efficient air travel and better passenger journeys. Some airlines used this technology to create a digital wallet for its loyalty program, converting miles to pay for merchants through partner vendors.
Those innovations seen today at airports in several countries will play an important role in shaping the passenger’s experience for the next decade. Most of these technological advancements mentioned above still have room for development in the next few years and will be seen in more airports around the world.